Understanding Our Refund Policy

  1. Non-Refundable Sessions: Most therapy practices consider scheduled sessions as a commitment of the therapist’s time and resources. Therefore, sessions are often non-refundable, especially if the client fails to cancel within the designated cancellation period (24 hours).
  2. Cancellation Fees: If a client cancels a session without sufficient notice (24 hours), a cancellation fee (often equivalent to a portion of the session cost or the full session fee) might be charged.
  3. No-Show Policy: Similar to late cancellations, clients who do not show up for their appointment without notifying the therapist may be charged the full session fee.
  4. Exceptional Circumstances: Many therapists are willing to consider refunds or waiving fees in cases of emergencies or unforeseen circumstances that prevent a client from attending a session. This is often evaluated on a case-by-case basis.
  5. Insurance and Third-Party Payers: For clients whose sessions are covered by insurance or third-party payers, the refund policy may be subject to the terms of the insurance provider or the third-party organization.
  6. Therapist Cancellation: If a therapist cancels a session, clients are typically not charged, and any prepayment for that session might be credited towards future sessions or refunded.