Understanding Our Cancellation Policy
At Kollaborative Healing Therapy, we strive to provide the best possible care for all our clients. To ensure efficient and effective service, we have established the following cancellation policy. This policy helps us manage our therapists’ schedules and offer available slots to other clients in need.
Cancellation Time Frame
We require 24 hours‘ notice for canceling or rescheduling an appointment. This allows us to adjust our schedules accordingly and offer the slot to other clients.
How to Cancel or Reschedule
To cancel or reschedule your appointment, please use the link provided in your appointment confirmation email or contact us directly at [email protected]. Cancellations or rescheduling requests via email or phone call should be done within our office hours.
Late Cancellations
Cancellations made less than 24 hours before the scheduled time will be considered late cancellations. We understand that emergencies happen, but please be aware that repeated late cancellations may result in a cancellation fee or inability to book future appointments.
No-Show Policy
If you do not show up for your scheduled therapy appointment, and you have not notified us, this will be considered a no-show. Clients who do not show up for their appointment without notifying the therapist may be charged the full session fee.
Exceptional Circumstances
We understand that life can be unpredictable. In cases of emergencies or unforeseen circumstances, please contact us as soon as possible to discuss your situation. We will do our best to accommodate your needs.
Adjustments to Scheduled Sessions
If your therapist needs to cancel or reschedule an appointment due to unforeseen circumstances, we will notify you as soon as possible and work with you to reschedule your session promptly.
Refund Policy
Please see our Refund Policy here.
Questions and Concerns
If you have any questions or concerns about our cancellation policy, please don’t hesitate to contact us. We are committed to ensuring a fair and effective process for all our clients.