Your Questions Answered

Welcome to our FAQ section! Here, we address some of the most common inquiries about our online therapy services. If you have a question that’s not answered here, please feel free to contact us directly.

What is Online Therapy?

Online therapy, also known as teletherapy or e-therapy, is a mode of delivering psychological counseling and therapy services via the Internet. Our therapists interact with clients using video conferencing, allowing for flexibility and convenience while maintaining high standards of therapeutic care.

What Areas Do You Serve?

We are pleased to provide services to Virtually all Canadian provinces, Except Quebec and British Columbia.

Who Can Benefit from Online Therapy?

Online therapy is suitable for individuals who prefer the convenience of receiving therapy from their home or office, have busy schedules, or live in areas with limited access to mental health services. It is effective for a range of psychological issues but may not be suitable for severe psychiatric conditions.

How Do I Schedule an Online Therapy Session?

You can schedule a session through our website’s booking page. Once your booking is confirmed, you will receive an email with details on how to join the therapy session online.

What Technology Do I Need for Online Therapy?

All you need is a reliable internet connection, a computer or mobile device with a webcam, and a quiet, private space for your session.

Is Online Therapy Confidential and Secure?

Absolutely. We use secure, HIPAA-compliant video conferencing platforms to ensure your privacy and confidentiality are maintained. Our therapists adhere to strict professional standards of confidentiality.

What Are the Payment Options for Online Therapy?

We accept various forms of payment, including credit/debit cards and online payment systems. Details about payment methods and fees are provided during the booking process.

What Should I Expect in My First Session?

In your first session, the therapist will discuss your concerns, and therapy goals, and answer any questions you may have. It’s an opportunity for you both to get to know each other and establish a therapeutic relationship.

How Long Does Each Therapy Session Last?

Typically, each therapy session lasts for about 50 minutes, but this can vary depending on the service you choose.

What If I Need to Cancel or Reschedule a Session?

We understand that schedules can change. You can easily cancel or reschedule your appointment through our website, given that you adhere to our cancellation policy.